![]() If you manage to create an issue inside Jira, please look for your specific issue in the following items. If you fail to do so - please contact your Jira admin to solve this. Please try to create an issue in your Jira project. The problem might be in Jira and not in the integration. Receiving an error when reporting an issue from PractiTest to Jira Check that the name of your project is ticked) (In your Jira account, go to Settings - Apps/Add-ons - Manage Apps/Add-ons - Configure. ![]() Ask your JIRA Admin to check if your project is excluded from the integration. If you cannot see your JIRA project in the settings it could be that not all your Projects in Jira are defined for the integration (either from the start or after you defined them, someone removed them from the integration list of projects). Jira project is not shown in the settings Jira fields aren't updated in PractiTestīefore checking specific issues, please make sure your integration is configured properly, Please use this page for Jira Server configuration, and this page Jira Cloud.Not able to sync a new issue or sync a new requirement.Issue/Requirement is not synced with Jira.Server & Data Center Basic Troubleshooting.“Jira user account is not configured” message received when adding a test from Jira.Permission error occurred in JIRA when clicking on ‘Fail and Issue’ in PractiTest.Required fields in Jira do not appear in PractiTest modal box when reporting an issue, and an error message appears.Receiving an error when reporting an issue from PractiTest to Jira.Jira project is not shown in the settings.Jira Two-way Integration Troubleshooting - Table of Contents Global Issues (Cloud, Server, Data center and no-plugin) If you are using an old Jira integration version (up to 2.4), please update the integration to version 3.0.x as explained here.
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